Q. What are your payment
A. For most of our products you can pay online using
your credit card. You can also pay by direct bank deposit or cheque
Q. What guarantee do you
A. We are so
confident with our quality of our products, we offer a 100% no question
money back guarantee
Q. How long will delivery
All orders are normally
dispatched within 48 hours ( excluding Saturdays, Sundays, and public
holidays) via NZ Post or Mainfreight for the larger orders.
Occasionally we have to wait an extra day to allow bank payments to
clear. If this happens we will contact you to let you know.
We email all customers when their order has been dispatched with
consignment numbers etc.
Q. Are my credit card
Your credit card details are not viewed by us or any person except you
during the transaction. The credit card details are encrypted and passed
directly to the bank. To find out more information about this site's
security information, please visit
Privacy & Security
Birds only receives information about your name, email address, postal
address, amount of transaction etc. We are not sent any information
regarding your credit card or bank account number. (more information)
Q. I want to send this as a
gift but there is no place on the online order form for a different
shipping address. What do I do?
When you order online enter your details as you would normally do, and
then send us an email with the correct shipping address, as well as any
message if you would like included on a gift card.
Q. How do I contact NZ
We can be contacted via
email, phone or mail
Q. Are you details safe
We use your contact information (name, address, and email address)
solely to process your order. Once your order has been processed and
delivered this information is destroyed.
If you have requested to receive our newsletter and special offers we
retain only your email address. This address will NEVER be given to a
third party for any reason.